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Internal customer service platforms move from platforms such as E -Mail ticket systems and chat into channels such as Slack, Microsoft Teams and even Discord. But for Slack, for example, it can accommodate hundreds of channels, and it can be quite difficult.
SimpleFrom the UK, you think you have the answer. The API-FIRST platform consolidates these communication channels, allowing businesses to rationalize support.
“This means that you can speak literally with customers wherever they are,” CEO Simon Rohrbach told Techcrunch through a call.
You can also make chat and e -mail as a traditional customer service such as Zendesk or Intercom, but Power Slack, Microsoft Teams or Discord through a user interface.
“It is very quick to use. People like to use it, and it has all the traditional support features, the SLA -K indicators, the response times, and so on, ”said Rohrbach.
“We see this big change from the actual placement of the support, with the success of the customers and the engineering work, and the really close support of all other teams. And we also have power for internal cooperation, ”he added.
The departure has now raised $ 15 million in a series of Battery Ventures, led by the Index Ventures and Connect Ventures.
Financing is used partly to create its first American office in San Francisco.
The plain was founded by Rohrbach and Matt Vagni. The two had previously worked in Deliveroo from the early times, Rohrbach led the Deliveroo’s 40-person content, research and planning group, while they worked on design systems and internal tools.
Smooth customers include companies such as Sanity, Laravel, Stytch and Raycast.
Neeraj Agrawal, the general partner of the battery Ventures, said in a statement: “B2B support is moving into the new era of cooperation and AI.”
However, Plain is not the only player in the business activities of customer service channels. In the United States there is also there Then and PylonOr
Last year, Pylon received $ 17 million in investment for a full service B2B customer service platform, led by Andreessen Horowitz, with the general catalyst for existing investors, Y Combinator and other anonymous angels. Now there are more than 250 customers.
Meanwhile, THENA raised more than $ 7 million and included LightSpeed and the first round of capital as an investor.
